Ticketmaster Announces That No Tickets Are Being Canceled For Game 5

About a day before Game 5 of the NBA Finals, reports started to emerge that the San Antonio Spurs had put a ban in place to prevent New York Knicks fans from crowding the Frost Bank Arena. Some even shared screenshots of Ticketmaster preventing people from buying tickets to the game.

Now, Ticketmaster is clearing the air on the situation.

A few hours ago, the Knicks-owning MSG Sports Corp. announced that there is no such ban in place.

"Contrary to prior reporting, we've confirmed with Spurs ownership that they will not be revoking any tickets that Knicks fans have to tonight's game in San Antonio and all ticket holders will be allowed in to Frost Bank Arena. We look forward to tonight's game," MSG Sports said.

Some hours later, Ticketmaster released a statement of its own, asserting than any geographic restrictions on ticket sales were set by the hosting team (in this case, the Spurs) and only applied at the time of purchase. The company stated that anyone who bought their tickets on their website has a valid ticket and no previously-purchased ticket through Ticketmaster has or will be canceled.

"Geographic restrictions on NBA Finals Game 5 tickets were set by the hosting team and applied at the time of purchase. If you bought your tickets on Ticketmaster, you have a valid, authenticated ticket that will get you in tonight. No tickets purchased on Ticketmaster for this game have or will be canceled," Ticketmaster announced on X.

Issues remain?

Some fans remain confused by the situation though. A number of users on X have complained that they've been contacting the company's customer support or trying to use the website and are still having issues.

"Just called ticket master and they said they will be canceling and it still shows on the app so really confused and would like verification," one user on X wrote.

"And what about third-party sales? Are you just going to abuse your monopoly power to unilaterally cancel any tickets re-sold through competitors? Do I have that right?" wrote another.

"Ticketmaster had this on their website, as of an hour ago," a third wrote, showing a geographic restriction map.

Here's the problem with those complaints:

The Spurs can prevent people from outside of the area from buying tickets through Ticketmaster specifically. But if fans manage to obtain those tickets elsewhere, there's nothing the Spurs or Ticketmaster can do about it.

As a result, if you've already bought the tickets, you should be good to go.

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This story was originally published June 13, 2026 at 3:47 PM.