On the morning of Dec. 23, 2015, I paid $19.99 for USPS Priority Mail Express one-day or next-day service to be delivered by 3 p.m., Dec. 24, to a southern California city. I received a receipt stating guaranteed delivery. The letter was not delivered until Dec. 26.
On Dec. 29, I went back to the post office with my receipt requesting a refund and was denied. I overheard three postal workers discussing the fact that the Postal Service had put out a directive that very morning stating they were not giving any refunds for anything mailed Dec. 22 through Dec. 24. No other explanation, no further discussion. I was told to take it up with headquarters.
With this kind of so-called service I can understand why the U.S. Postal Service is losing money every year. What business should be allowed to take your money, state a service guaranteed money-back if not performed, not provide the stated service and keep your money.
And yes, the postal service is a business, albeit money-losing business, but this action is no way to win loyalty or customers. So what does “guaranteed” really mean to the USPS?
Mary Neal, Fresno