Airline lapses should get media exposure
The letter (July 12) regarding the school group’s delayed flights begs a response.
The educational system was taken to task for being easy on students, and students were chastised for contacting media. The writer completely missed the issue: 13-15 people were inconvenienced due to the airline’s inability to fulfill its obligation and its failure to inform them that there was no possibility of making another connection to complete the trip.
As part of a group that experienced a similar incident at Fresno-Yosemite International, it was 90 minutes after official departure time when we got official notice that our flight would not depart and we would not fly until the following day.
We literally were told to wait while engine issues were sorted out. In the end, we were left to rent a car and be driven by a competent driver in record time to San Francisco to catch an alternate flight. The airline gave no help in figuring out our options. There was no compensation for our added expenses.
We were fortunate to arrive at our European conference on time. Airlines are sometimes lax informing. That is what media coverage brought to the forefront. Don’t blame education!
Nancy J. Klassen, Fresno
This story was originally published July 20, 2015 at 9:30 AM with the headline "Airline lapses should get media exposure."