Oakland-based Kaiser Permanente, which operates a medical center in Fresno plus facilities in Clovis, Oakhurst and Selma, has been given the highest ranking for customer satisfaction in California in the J.D. Power 2016 Member Health Plan Study.
Kaiser received the top ranking for the ninth consecutive year, outscoring six other health plans in a study that compiles scores based on customer service, information/communication, provider choice, claims processing, cost and coverage/benefits.
The 2016 study results were compiled from October through December last year.
The Power study measures satisfaction among members of 135 health plans in 18 regions throughout the United States.