Action Line: Cut-rate pest control might not be worth the price

A reader: I’m having lots of problems with bugs this summer. I think I need a professional pest control company to get rid of all the bugs I can see as well as the ones I can’t. I see ads in the paper all the time and I just received a flier on my front porch. The flier didn’t look very professional but the rates were really cheap. Any suggestions for finding a reliable pest control company?

Action Line: With the drought and most recently the rain we’ve had, many of us are experiencing “critters” where we haven’t previously seen them. That’s why some companies are going door-to-door with fliers. However, you are wise to look beyond the low-cost advertising to find a responsible pest control professional.

First, check to make sure any company or individual you are considering is properly licensed. You can do this by checking with the BBB www.bbb.org (and check on their complaint history at the same time) or by going to the Department of Consumer Affairs, Structural Pest Control Board (SPCB) web site http://www.pestboard.ca.gov/.

The SPCB licenses pest control operators and regulates the application of pesticides and services related to general household and industrial pest control, and termites and other wood destroying organisms. The Cal-EPA, Department of Pesticide Regulation licenses and regulates the practice of pest control in non-structural areas, such as food production and ornamental pest control

Before you make a decision, talk to your neighbors and friends. It's quite likely that someone you know has encountered a pest problem before and has a reputable firm to recommend. Inquire about the type of pest problem and how satisfied they were with the service.

Check the company's professional affiliations. Membership in Pest Control Operators of California is a good indication that the company has access to modern technical information and has pledged to follow a strict code of ethics.

Ask what types of chemicals are used. Discuss any allergies, breathing ailments or health conditions that may be affected by the process and what you need to do to protect you and your family. Remember to also ask if there are any health hazards or dangers for your pets.

Reach a complete understanding with the company before work starts. Find out what the pest problem is and how it will be treated. It might be a good idea to get the treatment plan and period in writing as well as what you can expect as a result. Are you looking for a one time service or are you expecting monthly service?

Read the guarantee. Many companies offer them. But there are limitations. So be sure you fully understand what the company is offering.

Consider value, not price. What you think looks like a great deal may need a second look. A higher price may come with better service or more frequent visits. Pest management plays a major role in living healthier, more comfortable lives.

An untrained consumer might simply purchase a less expensive over-the-counter pesticide yet lack the proper knowledge on actual application. The professional pest management technician relies on training, expertise and more sophisticated techniques to apply industry-approved pesticides in our environment in a conscientious manner.

This story was originally published July 27, 2015 at 6:01 AM with the headline "Action Line: Cut-rate pest control might not be worth the price."