Corporate America has brought the American consumer to its knees forcing customers to use an 800 number. How would you feel if you had to listen to the following message 50 times? "Your call is important to us, and we apologize for the delay in answering. Your call will be answered by the next available representative?"
On a recent evening, I was having a problem with my new satellite dish and called the 800 number. Nearly an hour later, a live voice responded. By this time, I was a raging bull.
I went to a store to pick up a lightweight vacuum cleaner. The carton advised me not to return the product to the store if there is a problem, but to call an 800 number. No response. I did return to the store and a clerk confirmed I had connected the vacuum properly.
I have not talked with anyone who doesn't get purple in the face when an 800 number is mentioned. Corporate CEOs who make millions do not have to worry about waiting for an 800 number. Slave labor does it for them. One of these days, consumers may get the upper hand and corporate CEOs might have to make their own phone calls.
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