This is in response to James Martin's letter [Feb. 2] about the U.S. Postal Service. He and others might find it useful to know that the Postal Service does have a Web site where complaints can be lodged. I've used it, and received a quick response. The web address is: http://<a href="http://www.usps.com">www.usps.com</a>/.
There are numerous other services available at the Web site, including buying stamps, which I find really useful.
I wish the Postal Service would do a better job of tracking packages. I was recently sent a package which took three weeks to arrive after being sent from New Jersey. It had a tracking number which apparently meant nothing, as the only information I could get was that the package was "enroute."
Other packages I've attempted to track had equally vague information, with no updates. My local carrier always scans the packages when he delivers them, but I'd like to be able to find out where they are if delivery is delayed for some reason.
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What's the point of having tracking if the packages are not actually tracked?