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PG&E warns of phone scammers demanding utility payments

Pacific Gas and Electric Co. is warning customers in Stockton and across the state to be aware of telephone scammers impersonating PG&E officials and demanding immediate payment for late electricity bills.

PG&E customers in the Stockton area have reported callers who are falsely claiming to represent the utility, threatening to cut off electric service unless they make immediate payment through a prepaid cash card, such as Green Dot or Paypal.

PG&E reminds customers that its representatives never ask for immediate payment with a prepaid cash card over the phone or in person. Victims of this scam should notify their local law enforcement immediately.

PG&E offers the following tips to help protect customers from other types of potential scams:

▪ PG&E’s credit department will not ask for personal information or a credit card number over the phone. Anyone who has received such a phone call and provided credit card or checking account information should report it immediately to the credit card company or bank and law enforcement.

▪ Customers with concerns about the legitimacy of a call about a past due bill, service request or request for personal information are encouraged to call PG&E at 1-800-743-5000.

▪ Customers should always ask to see identification before allowing anyone claiming to be a PG&E representative inside their home. PG&E employees always carry their identification and are willing to show it to you.

▪ If a person claiming to be a PG&E employee has identification and you still feel uncomfortable, call PG&E’s customer service line at 1-800-743-5000 to verify an appointment and/or PG&E’s presence in the community. If you feel threatened in any way, notify local law enforcement immediately.

▪ Customers who have an appointment with PG&E will receive an automated call back within 48 hours prior to a scheduled visit, or a personal call from a PG&E gas service representative prior to a scheduled visit.

PG&E takes security seriously and will work with law enforcement to help stop any scam victimizing customers. Anyone who has received such a call can report it immediately by calling PG&E at 1-800-743-5000.

Megan Ginise: 559-441-6614

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