Columnist David Lazarus laments how American mishandled a customer’s case.
Columnist David Lazarus laments how American mishandled a customer’s case. Louis DeLuca Associated Press file
Columnist David Lazarus laments how American mishandled a customer’s case. Louis DeLuca Associated Press file

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Grieving passenger has bumpy ride with American Airlines

March 24, 2016 7:48 PM

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