BMW sent a letter to a customer who offered a suggestion: “We appreciate your enthusiasm for sharing your ideas with us,” the letter read. However, “ideas or suggestions received from customers or individuals outside of our business network aren’t accepted.”
BMW sent a letter to a customer who offered a suggestion: “We appreciate your enthusiasm for sharing your ideas with us,” the letter read. However, “ideas or suggestions received from customers or individuals outside of our business network aren’t accepted.” Gene J. Puskar Associated Press
BMW sent a letter to a customer who offered a suggestion: “We appreciate your enthusiasm for sharing your ideas with us,” the letter read. However, “ideas or suggestions received from customers or individuals outside of our business network aren’t accepted.” Gene J. Puskar Associated Press

David Lazarus: BMW’s fear of lawsuits blinds it to a customer’s idea

November 21, 2015 06:29 AM

UPDATED November 20, 2015 02:30 PM

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