If you get a call that looks like it’s from the Apple store in Fresno, it may be best not to answer, the Central Valley Better Business Bureau warns.
A new iPhone scam has hit Fresno, and this time scammers are impersonating employees at the Apple store in Fashion Fair Mall to get your iPhone serial number.
The scam begins with a call from an ID that appears to be the Apple store, but the bureau says it’s been spoofed. Scammers claim your iCloud has been compromised and you must provide them with the serial number of your phone immediately.
After, they direct you to call back on a toll-free number they provide. If you hang up or argue that you don’t own any Apple products, the scammers will keep calling you, the bureau says. Fresno residents have reported calls as much as 12 times a day.
The bureau spoke to the Apple Store manager at Fashion Fair Mall, who confirmed his store was not making the calls.
The scam was first reported on July 6. It began with a toll-free number calling residents and leaving a voicemail that said, “If you wish to talk to a support adviser right now, please press one. If you wish to hang up, press two.” Shortly after, it took a turn with the spoofing of the Apple store phone number, the bureau said. Now the bureau has received dozens of calls about the scam.
As a reminder, don’t give personal information over the phone unless you initiated the call, the bureau says. And don’t think you can always trust what the caller ID says, because it can easily be spoofed.