Questions
Answers
Why is FresnoBee.com requiring me to become a member
to access the Web site?
FresnoBee.com decided to move to a member-only Web site for a few reasons. Like
many other publishers, we are collecting visitor information in order to gain
the capability to deliver targeted news content as well as advertising content
that is likely to be of interest to you. The more information we have about
your interests and preferences, the better we can make decisions as to what
additional news and services to provide.
Our sign-up process means you won't have to remember your password every time
you come to the site. When you're a member, you'll be able to access all our
pages to get all the excellent news and sports coverage you've come to expect
from FresnoBee.com. Plus, you'll be able to sign up for special offers, receive
our information-packed e-mail newsletters, search our archives, view classified
ads, enter contests and more.
We understand that many of you may see this as an inconvenience, but we hope
you'll also see the benefits of creating a personalized information service
that you can trust as an unbiased, professional news source covering your world.
We also realize that Internet privacy is a real concern, but the information
you share with us will not be sold or given to other companies. It will only
be used to improve the services we provide.
If you have questions or concerns, please consult our privacy
policy or send us an e-mail.
How do I sign up for membership?
To sign up as a member, please visit our Become a Member page.
Is there a fee to use FresnoBee.com?
No. FresnoBee.com is offered free of charge.
What does FresnoBee.com do with the personal data collected
from members?
When you become a member, we can help our potential advertisers better understand
our readers by sharing aggregated audience demographic information that does
not identify you individually.
Although you can sign up for special offers from our advertisers, we won't
share your personally identifiable information with a third party without your
permission. This means you won't receive e-mails from anyone other than The
Fresno Bee, FresnoBee.com and our other affiliated Web sites, as a result of
becoming a member.
We may send you occasional member e-mail regarding your FresnoBee.com account,
new Web site features and new special offers. You may unsubscribe to these at
any time.
I've forgotten or lost my password. What do
I do?
You do NOT need to re-register. You may retrieve your password by
clicking
here. Please follow the instructions and your password will be e-mailed to you.
How do I change my password?
You will need to know your current user name and password to change your
password. Please click
here and follow the steps indicated.
Is my password secure from other Web sites or individuals?
Your password is stored in a secure database that is inaccessible to outside
parties. No outside party, Web site or individual will be able to steal your
password.
My e-mail address has changed. How do I update my FresnoBee.com account?
If your e-mail address has changed, make sure you are logged in and change the e-mail field on the "Edit Account" page. Become a Member page.
What are cookies and why does FresnoBee.com use
them?
A "cookie" is a small data file that is placed in your browser and allows FresnoBee.com
to recognize you each time you visit this site. Cookies help FresnoBee.com identify
you and your access privileges on our site, eliminating the need for you to
type in your password each time you visit. Cookies do not contain or collect
any personal information that you have not already given us.
Instead, they allow us to see which parts of our site you have used so that
we can better serve you when you return to our site. Cookies may be used to
provide you with information and special opportunities tailored to your interests.
We use a cookie to allow you to log in to FresnoBee.com automatically without
entering your user name and password each time you visit the Web site. This
cookie remains on your hard disk indefinitely or until you delete your cookie
file.
What happens if I do not accept your cookies?
If you do not accept the cookie set by FresnoBee.com, we will not have a way
of identifying you as a registered member. As a result, you will have to log
in each time you try to access a secured area. Please note that we will not
give out your personally identifiable information. For more information, please
read our privacy policy.
What information will you be tracking with my cookie?
The cookie will be used to authenticate you as a registered member. In addition,
the cookie will track the date and time you were on the site and pages you visit.
We will be using this information to determine which areas of our site are of
most interest to our readers as well as our advertisers. We will use your basic
account information and site preferences to offer more news and information
that match your interests. We will not share any data with advertisers that
is not in aggregate form. For example, we may tell an advertiser that 50% of
our readers read stories about mobile phones last month, but nothing that personally
identifies you as an individual.
If I become a member and accept cookies, will I receive
unsolicited e-mail from you or any third party?
FresnoBee.com occasionally may need to contact you regarding your member account.
You will not receive unsolicited e-mails from third parties through our Web
site.
What are you doing to protect my privacy?
FresnoBee.com has a strict privacy policy and we are committed to respecting
your privacy rights as our guests. We realize that you are entrusting us with
personal information and we will not share this with any third party. Information
about our site visitors as a whole may be aggregated and shared, but not individual
information. For example, we may share with an advertiser that 65% of our registered
users are male, 70% of our female users enjoy reading books or 50% of our visitors
read news stories about weight loss last month. If you have any additional concerns,
please consult our privacy policy
I'm already registered, but your Web site keeps telling
me to log in. Why is this happening?
Once you've registered as an online member, you shouldn’t have to log in every time you
visit www.Fresnobee.com. Our registration process sets a cookie on your
computer’s hard drive that remains active until one of the following occurs:
Please check your browser's help files to make sure it allows third parties to set cookies on your computer.
How do I get an answer to a question that is not listed here?
Please visit our Help and Frequently Asked Questions page.
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