Q: Why change?
A: It's been many years since The Fresno Bee redesigned its website. Our goal: To make the site faster, easier on the eyes and simpler to find the stories, events, photos and videos you want read. The home page, Sports and Living & Entertainment sections now serve up digests of the day's top stories to make browsing more enjoyable.
Q: Where are the obituaries?
A: The daily listing of local obituaries can be found here under the new title "Death Notices." You can also get there under the News label in the blue navigation bar near the top of every page: Place your cursor over the word News to activate a menu of topics; click on "Death Notices." The item "Obituaries" now goes to local and national listings of deaths.
Q: Will I need to re-register?
A: No. Your existing username and password will work.
Q: Am I going to get used to this only to have you change it again?
A: We expect to add features and enhancements in the weeks and months ahead, but the look of the site will basically remain the same.
Q: I can't find something because it's not where I'm used to seeing it. What do I do?
A: Go to the search window at the top right of any page and type in a keyword for what you want. It should appear in a listing of content with that keyword in it. The search window is a great way to find content on our site and is much improved.
Q: What are the primary sections of this new site?
A: You'll find our primary sections listed in the blue navigation bar at the top of every page. Those sections are News, Sports, Fresno State Bulldogs, Business, Living & Entertainment, Opinion and Local Deals.
Q: I have my favorite sections or pages on your site bookmarked. Will those bookmarks still work?
A: Yes, they should. We did remove some redundant sections, so if you have a problem finding something, please check our Site Map, linked from the bottom of all the pages.
Q: I can't get enough of Crime & Courts news. Where do I find more of those stories?
A: You'll still find many of the latest Crime & Courts stories on the homepage as before. We now highlight several of the latest Crime & Courts stories in a homepage digest section. A full list of Crime & Courts stories can be found by clicking the section header. You also can find a link to the Crime stories under the News in the blue navigation bar at the top of every page.
Q: How do I find photo galleries and video?
A: We've packaged news, sports, living & entertainment photos and videos within each topic section.
Q: I can "like" a story on other sites and have it show up on my Facebook page. What about here?
A: Yes. When you are on a story or gallery page, a Facebook "Recommend" button is located just beneath the headline. You can click on that and recommend the story on Facebook.
Q: Can I still comment on articles?
A: Yes. In fact, you can now comment on photos and videos as well.
Q: I'm using an older browser. Will that make a difference in how the site looks for me?
A: You'll have the best experience on our site by using Firefox 3.6 and above, Internet Explorer 8 and above, Chrome, or Safari 4 and above.
Q: How do I make a suggestion, offer a comment or ask a question about the new site?
A: Please go to our Customer Service page, linked from the top of all our pages, and give us your feedback using the form we have posted there.
About Facebook Commenting
Q. Do I need to have a Facebook account to comment?
A: Yes, you need to have an active Facebook account to comment. If you don't have a Facebook account, you will be prompted to sign up for one when you try to post a comment on our website. You can also get one at www.facebook.com. Once you've signed up with Facebook, you must add a profile photo and connected with at least four friends before you will be able to easily comment and share stories. Your comments may only be visible to you and your friends for the first few days after you sign up.
Q: What if I don't want to participate in Facebook?
A: Only Facebook users will now be allowed to post comments on our articles.
Q: Will Facebook be monitoring the comments now?
A: No, Facebook does not moderate comments.
Q: Are we being paid by Facebook to do this?
Q: How do I sign in through the article?
A: After you enter your comment, when you click on Comment, a pop-up window will appear asking you to sign-in via Facebook.
* If you do not see the pop-up window after you click on Comment, make sure that you have your pop-up blocker turned off.
* If you are already signed-in to Facebook on your computer or device, you won't be asked to sign-in. You can simply post your comment.
Q: Why does my Facebook profile picture and name appear on the comments page when I haven't even posted a comment?
A: If you're signed in at Facebook.com, your information will appear, but it is not visible to anyone else until your comment is published.
Q: Will all my comments be posted to my Facebook page so everyone can see it?
A: Not necessarily. When you start to write a comment, you'll be given the option of post to Facebook right under it. All you have to do is unclick that box, and it will not be shown on your Facebook page.
Q: Can other people commenting see my personal information, e-mail, location, etc.?
A: What others see when they click on your name or picture on our site is determined by your Facebook privacy settings. Those settings allow you to decide how much information you want to share with your friends or others. To adjust your Facebook privacy settings, visit: www.facebook.com/help/privacy.
Q: How do I report an inappropriate or abusive comment?
A: Hover over the upper right corner of the comment until an "X" appears. Then click the "X" and choose one of the options to report a comment as spam or abuse. The comment will be removed from your view. Facebook does track abuse reports and automatically bans users who are consistently abusive.
Q: Why can't I see the comments?
A: Comments on this site are public, which means anyone logged in or out of Facebook should be able to view them. If you cannot see the comments, please check with your IT department. Some government agencies and other employers block Facebook domains and applications from their servers.
Q: How do I manage my account, change privacy settings, and share my comments?
A: You can learn about these options and more by visiting Facebook's help center at www.facebook.com/help.
Q: How do I manage Facebook notifications?
A: You can learn how to manage Facebook notifications at this link: www.facebook.com/help/390022341057202/
Q: Do I need to keep an active Facebook account to post?
A: We look for real names, some kind of picture, and enough information on it to convince us you are a real person. Whether you do anything else with your Facebook account other than using it to log in to our site is entirely up to you.
Q: Do I have to use my own photo?
A: No, you can pick whatever else best expresses yourself as your photo. The photo shown is the main photo on your Facebook account page.
Q: What is a Top Commenter and how do I become one?
A: Facebook automatically assigns The Top Commenter badge to users whose comments are most often "Liked" by others. To earn the Top Commenter badge, keep doing what you're doing: being civil and respectful, respecting other viewpoints and following the Conversation Guidelines.
Q: What if I still have questions about the system and how to use it?
A: You can send and email through our Contact Us page.
If you're having problems with your Facebook account, please visit www.facebook.com/help.