Computer crash stymies California DMV offices statewide

The Fresno BeeDecember 16, 2013 

A weekend computer upgrade for the California Department of Motor Vehicles created a hiccup that stymied processing of drivers licenses and vehicle registration for most of Monday at DMV offices statewide.

"We had a software upgrade over the weekend and we were having some difficulties getting it kick-started again," DMV spokeswoman Jan Mendoza said.

The systems were restored about 3 p.m. Monday, but until that time the computer woes affected the systems that employees use to deal with customer transactions in all 170 DMV field offices across the state, Mendoza said.

"We're apologizing to people for the inconvenience and asking everybody to go online if they can and make an appointment for another day," she said.

About 56,000 people per day visit the field offices, and Monday's problems were a source of frustration to customers who showed up to apply for or to renew their license or car registration. Some of the functions that customers can do online were also affected. The agency's internal computer systems were apparently unharmed, Mendoza said.

The reporter can be reached at (559) 441-6319, tsheehan@fresnobee.com or @tsheehan on Twitter.

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