Covered California call center in Fresno opens officially Wednesday

The Fresno BeeNovember 19, 2013 

A Fresno call center for Covered California officially opens Wednesday, although the center started taking calls on Monday.

The site in north Fresno handles calls from consumers about health plans available through Covered California, the state's marketplace for the Affordable Care Act.

Nearly 70 employees began training at the Fresno center in October and by the end of the year, the Fresno Service Center will employ about 280.

The Fresno call center is one of three in the state. A center in Rancho Cordova outside Sacramento and another in Concord opened earlier. The three centers have a total of 481 representatives handling calls statewide in multiple languages.

Call center employees help people navigate Covered California's online application system for health insurance. In Fresno, Kings and Madera counties, three insurance companies -- Anthem Blue Cross, Blue Shield and Kaiser Permanente -- are offering plans through Covered California. In Merced, Mariposa, Tulare, Stanislaus and San Joaquin counties, Health Net also is a choice.

Enrollment through Covered California began Oct. 1. To have insurance beginning Jan. 1, people must enroll by Dec. 15; after that they can get insurance until open enrollment ends on March 31.

The Fresno Bee is pleased to provide this opportunity to share information, experiences and observations about what's in the news. Some of the comments may be reprinted elsewhere in the site or in the newspaper. We encourage lively, open debate on the issues of the day, and ask that you refrain from profanity, hate speech, personal comments and remarks that are off point. Thank you for taking the time to offer your thoughts.

Commenting FAQs | Terms of Service