From a reader: I went to a gas station and paid for $20 of gas and only received $16.94. The first gas pump was broken. The gas kept spilling on the ground. I told the manager and showed him the gas on the ground. He claimed it was water and then said it wasn't even that much gas that leaked out. What can be done to stop this?
Action Line: With the price on a gallon of gas these days, every penny's worth counts. You have come to us with your complaint. BBB is a great place to start. We will contact the company on your behalf to see if we can help get this resolved. Sometimes it just takes a neutral third party to get things on the right path.
There are other paths you may choose to travel, as well. Gas stations are a highly regulated type of business in California. Here are some other resources to ask for help:
• The California Department of Food and Agriculture has a Petroleum Products Program that enforces the minimum performance and drivability standards for most petroleum and automotive products (gasoline, gasoline/oxygenate blends, diesel fuel, motor oil, kerosene, brake fluid, automatic transmission fluid, engine coolant and gear oil) sold in California. Additionally, the program regulates the advertising and labeling of these products. However, the program does not regulate the cost of these products.
• You may also want to contact the California Division of Measurement Standards, which enforces laws and regulations about the labeling, weight, measure or count of packaged items including food and household products. This state agency also regulates the accuracy of weighing and measuring devices in supermarkets, gas stations, taxicabs, etc. There's a quick link on the DMS site to file a complaint.
Some city and county offices have weights and measures functions in addition to the state.
• The California Enironmental Protection Agency has the Air Resources Board. A primary component of the ARB's Motor Vehicle Fuels Enforcement Program is the inspection of California gasoline and diesel fuel at production, transport, and dispensing facilities. ARB inspectors test fuel at refineries, service stations, distribution and storage centers, bulk purchasers and consumer facilities.
Action Line is written by Blair Looney, president and CEO for the Better Business Bureau serving Central California. Send your consumer concerns, questions and problems to Action Line at the Better Business Bureau, 4201 W. Shaw Ave., Suite 107, Fresno, CA 93722 or email@example.com.